Privacy Policy

Privacy Policy For The Exporter Hub - 2025

Effective Date: July 26, 2025

Welcome to TheExporterHub.com ("the Platform"), operated by Shiv's Assets Group ("we," "us," or "our"). At TheExporterHub.com, we are committed to building a trusted global trade ecosystem, primarily by focusing on verifying Indian exporters and connecting them with global importers. Central to this commitment is our dedication to protecting the privacy and security of your personal and business data.

This Privacy Policy explains how we collect, use, process, disclose, and protect your information when you use our Platform, including our comprehensive verification processes. By accessing or using TheExporterHub.com, you agree to the terms outlined in this Privacy Policy. We operate in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023), as our primary user base will initially be Indian exporters.

1. Information We Collect

To provide our "Verify Exporter Hub" services and ensure a secure trading environment, we collect various types of information:

A. Information You Provide Directly:

  • * Account Registration Data: When you create an account, we collect your name, email address, phone number, company name, business type, and location etc.
  • * Profile Information: Details you add to your profile, including business description, product/service categories, trade preferences, and contact information.
  • * Verification Data: To facilitate our rigorous verification process, especially for Indian exporters, we collect:
    •       - Indian Government-Issued Business Identifiers: Such as Import Export Code (IEC), Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), Company Identification Number (CIN), or other relevant business registration numbers (e.g., Shop & Establishment license for proprietorships) specific to India.
    •       - Business Documents: Copies of your Company Registration Certificate, Gumasta License, recent bank statements (with sensitive financial details redacted), utility bills (e.g., electricity, landline phone bill) in the company's name for address verification, particularly for Indian businesses.
    •       - Video Call Data: For certain verification tiers, we may conduct video calls to visually verify your business premises and identity. We may capture screenshots or recordings during this process with your explicit consent.
    •       - Physical Address Verification Data: For premier verification tiers, we may send a physical PIN to your business address, requiring you to enter it on the Platform to confirm receipt.
  • *  Communication Data: Information you provide when you communicate with us (e.g., customer support inquiries, feedback, forum posts).
  • * Transaction Data: Details related to any payments you make for verification tiers or premium services on the Platform (if applicable).

B. Information We Collect Automatically:

  • * Usage Information: Details about how you use the Platform, including pages viewed, features accessed, time spent, and search queries.
  • * Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
  • * Location Information: Derived from your IP address or, with your consent, precise location data from your device.

C. Information from Third Parties:

  • * Publicly Available Sources: We may cross-reference information you provide with publicly accessible government databases (e.g., MCA, GST, DGFT portals in India) to verify authenticity.
  • * KYC/AML Service Providers: For certain verification tiers, we may use trusted third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers to assist in verifying business credentials and assessing risk.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain Our Services

  •  To operate, maintain, and improve the functionality of TheExporterHub.com
  •  To create and manage your user account and profile.
  •  To process your payments for services (if applicable).

For Verification and Trust Building

  •  To conduct comprehensive business verification processes, particularly for Indian exporters as outlined in our Terms of Use, ensuring the authenticity and legitimacy of businesses on our Platform.
  •  To issue "Verified" badges and other trust indicators on your profile.
  • To confirm your physical business address through various methods, including document verification, video calls, or mailed PINs.

To Facilitate Connections

  • To enable you to connect with other verified importers and exporters.

  • To facilitate lead generation and communication between trading partners.

For Communication:

  •  To send you service-related notifications, updates, security alerts, and support messages.
  •  To respond to your inquiries and provide customer support.
  •  To send you promotional communications about our services, new features, or relevant trade insights (you can opt-out at any time).

For Research and Development

  • * To analyze user behavior and trends to improve our Platform's features, usability, and effectiveness.
  • * To develop new services and functionalities.

For Security and Compliance

  •  To detect, prevent, and address fraudulent or illegal activities, security breaches, and technical issues.
  •  To enforce our Terms of Use and other policies.
  •  To comply with applicable laws, regulations (including the DPDP Act, 2023), legal processes, and governmental requests.

3. How We Share Your Information

We do not sell or rent your personal data to third parties for their marketing purposes. We may share your information in the following circumstances:

With Other Verified Users:

Certain profile information (e.g., company name, business type, product listings, verified status, general location) will be visible to other verified importers and exporters on the Platform to facilitate trade connections. Sensitive verification documents, particularly those related to Indian government IDs or business proofs (e.g., your actual GST certificate copy, bank statement, video verification details), will NOT be directly shared with other users.

With Service Providers:

We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analytics, hosting, customer support, and for our KYC/AML verification partners. These providers are obligated to protect your information and use it only for the purposes for which we provide it to them.

For Legal Reasons:

We may disclose your information if required to do so by law, in response to a court order or subpoena, or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or ensure the safety of our users or the public.

Business Transfers:

In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

With Your Consent:

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations (including regulatory compliance and record-keeping under the DPDP Act, 2023), resolve disputes, and enforce our agreements.

5. Your Rights Under the DPDP Act, 2023 (Data Principal's Rights)

As a data principal whose personal data we process, you have the following rights concerning your personal data:

Right to Access:

You have the right to request access to your personal data held by us.

Right to Correction/Erasure:

You have the right to request the correction of inaccurate or incomplete personal data, and the erasure of your personal data under certain circumstances.

Right to Grievance Redressal:

You have the right to grievance redressal regarding your personal data.

Right to Nominate:

You have the right to nominate another individual to exercise your rights in case of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer (details provided below). We will respond to your request in accordance with the provisions of the DPDP Act, 2023.

6. Data Security

We implement robust technical and organizational security measures to protect your personal and business data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, access controls, and regular security audits. While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Third-Party Websites/Services

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Platform and updating the "Effective Date" at the top of this policy. We encourage you to review this policy periodically.

9. Grievance Officer

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer:

Name: Vicky Babhaniya Email:   inquiry@theexporterhub.com Address: Shiv's Assets Group,54 Avdut Avenue Tavra Road, Bharuch, Gujarat, India

We will address your concerns diligently and in accordance with applicable laws.